This Refund Policy applies to purchases of digital products and services made directly from Trivikrama Nexus or its product websites, unless a product-specific refund policy states otherwise.
Because our products are digital services, subscription and usage fees are generally non-refundable after the service or purchased credits have been made available, except where a refund is required by law or approved under the circumstances below.
Refunds are generally not available for unused time after a customer-initiated cancellation, consumed usage or credits, change of mind after activation, violation of our terms, or inability to use the service caused by unsupported devices, third-party platform restrictions or customer-side configuration.
Send the payment reference/order ID, registered email, date of payment and reason for the request to contact@trivikramanexus.com. We may request reasonable information to verify the transaction.
Approved refunds will normally be initiated to the original payment method. The time taken for the credit to appear depends on the payment provider and issuing bank. Where a third-party payment gateway is used, its processing timelines may apply.
Refunds may be denied or withheld where there is evidence of fraud, abuse, chargeback manipulation, unauthorised resale or violation of applicable service terms.